Refund & Return policy
Effective Date: 16 Feb 2026
At The Luv Shak , our mission is to bring you premium-quality Woman Clothing and exceptional service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your Woman Clothing experience should always be effortless.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging with tags attached and unworn condition
- Proof of purchase must be provided
Return Method
All returns are handled by mail only. Online orders must be returned by mail. In-store purchases must be returned in-store with receipt.
Return Label
A prepaid return shipping label may be included with eligible orders. If you did not receive a return label, please contact our support team.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear photos of the damaged item(s)
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: support@theluvshak.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Shipping Information
- Processing Time: 0–2 business days
- Transit Time: 3–5 business days
- Total Delivery Time: 3-7 business days
- Order Cut-Off Time: 05:00 PM (EST)
- Shipping Method: Free Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding your return or need assistance, please feel free to contact us:
Business Name: The Luv Shak
Physical Address: 5221 Ocean Blvd # 3, Siesta Key, FL 34242, United States
Website: https://theluvshak.com
Phone: +1 (863) 279-2891
E-mail: support@theluvshak.com
Business Hours: Mon – Sun | 11:00 AM – 08:00 PM
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