Frequently Asked Questions (FAQ)
Orders & Shopping
Q: How do I place an order?
A: Browse our collections, select your preferred items and size, add them to your cart, and proceed to checkout to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: Orders can be cancelled or changed within 30 minutes of placement before processing begins. Once processing has started, changes may not be possible. Please contact us immediately at support@theluvshak.com.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United States.
Q: How long does delivery take?
A:
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Processing Time: 0–2 business days
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Transit Time: 3–5 business days
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Total Delivery Time: 3–7 business days
Delivery times may vary due to carrier delays or weather.
Q: Do you ship internationally?
A: At this time, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number. If you do not receive tracking within 2 business days, please contact us.
Q: What if my package is delayed, lost, or marked delivered but not received?
A: Please contact us within 7 days of the expected delivery date so we can assist with a carrier investigation.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unworn items with tags attached and original packaging. Online orders must be returned by mail.
Q: Who pays for return shipping?
A: Return shipping may apply unless a prepaid return label is provided for eligible returns. Please contact support if you did not receive a return label.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. Your bank may take additional time to post the refund.
Q: What if my item is damaged or incorrect?
A: Please email clear photos within 7 days of delivery to support@theluvshak.com and we will assist with a replacement or refund.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. All transactions are processed securely.
Q: Is my payment information secure?
A: Yes. We use industry-standard encryption and do not store your full card details.
Products & Availability
Q: Will sold-out items be restocked?
A: Some items may be restocked based on availability and demand. Follow us on social media or subscribe to our emails for updates.
Q: Are product images accurate?
A: We strive to display products as accurately as possible. Slight color variations may occur due to lighting or screen settings.
Customer Support
Q: How can I contact you?
A: Email us at support@theluvshak.com or use the contact form on our website.
Q: When will I receive a response?
A: Our team typically responds within 0–2 business days, excluding weekends and holidays.
Policies & Privacy
Q: Where can I find your policies?
A: You can review our Privacy Policy, Refund Policy, Shipping Policy, Payment Policy, Terms of Service, and Cancellation Policy on our website.
Q: Do you share customer information?
A: No. We do not sell personal data. We only share information with service providers (e.g., payment processors and shipping carriers) as outlined in our Privacy Policy.
Final Note
At The Luv Shak, transparency and customer satisfaction matter to us. If you have any questions that aren’t answered here, please reach out — we’re happy to help.